FAQs

A delicate chocolate shell that gives way to layers of melt-in- your-mouth goodness. From smooth, luscious caramels to crunchy house made pralines, and everything in between! Each of our bonbons is a perfect bite of vivid flavour.

Ideally, your fridge. Our chocolates will keep for 2 weeks at room temperature, or 2 months in the fridge. When you’re ready to eat them, take them out and let them come to room temperature. Some also prefer to eat them a little cold, right out of the fridge! If you're worried about fridge smells, pop your box into a Ziploc bag.

Our core selection of classic flavours is available year-round, and we introduce special seasonal flavours 4-5 times a year. These are typically a mix of returning seasonal flavours and brand new creations. If a seasonal flavour becomes a crowd favourite, you might just be lucky enough to see it come back in a future collection!

All properly tempered chocolate is shiny! We take extra care to hand-polish our moulds between each batch to ensure our bonbons are as shiny as can be.

Tempering chocolate is a multi-step process that involves heating, cooling, and then re-heating chocolate to control the way its cocoa butter crystals set up.

Proper tempering ensures chocolate maintains its glossy sheen, and prevents a white veil called “bloom” from forming on the surface. Because we always encounter chocolate in its tempered, "finished" state, most people are surprised to learn that every piece of consumer chocolate out there has been tempered in order to be sold and enjoyed.

We use coloured cocoa butter! We employ a variety of tools like sponges, paint brushes, and airbrush guns depending on what effect we'd like to achieve. This results in a whisper-thin layer of cocoa butter on the outside of each bonbon. Don't worry, it's so thin that it never affects the flavour within!

We're not a bean-to-bar company, so we don't source raw cacao and process it into chocolate. As chocolatiers, we focus on confections: we buy the highest quality chocolate from Valrhona and Cacao Barry, before tempering and moulding it into our own creations.

Yes, we do! You can view all our vegan bonbon flavours on the Build a Box page. Use the menu to filter based on your dietary preferences. Our vegan bar options include: House Dark, Americano, Salted Caramel. Our nut-free bar options include: House Dark, House Milk, Americano, Cappuccino, Birthday Cake, Tea & Biscuits, Cookies & Cream, Ginger Fireball, Salted Caramel, Sourdough Toast, and Creme Brûlée.

While we take great care to avoid cross-contamination between flavours, we make all our products in a facility that processes nuts, gluten, dairy and eggs.

Our bonbons have a shelf life of approximately 3 to 4 weeks when stored in a cool, dry place away from direct sunlight. For the best experience, we recommend enjoying them within 2 weeks of purchase. For longer storage, pop them in a ziploc bag and keep them in the fridge (up to 2 months) or freezer (up to 6 months).

Bars and other chocolate products are shelf-stable for up to 8 months.

Online orders are typically packed & ready to be shipped within 24 hours. After that, delivery time depends on your location and delivery method.

Greater Toronto Area: We typically ship orders via our own local courier on the next business day, as seasonal volume allows. You can select your desired delivery date at checkout.



Rest of Canada: We only ship orders out Monday through Wednesday to prevent your package from sitting in the postal system. Once shipped, orders will typically arrive within 2-3 business days. For example, if you place an order on Thursday, it will be shipped out on Monday, and arrive by Wednesday. Please note that the postal system does not deliver on Sundays or public holidays.



US (International): We only ship orders out Monday through Wednesday to prevent your package from sitting in the postal system. Once shipped, orders will typically arrive within 4-5 business days. Please note that US customs have become very strict since tariff season, so clearing customs can sometimes take an additional 1-2 days. For example, if you place an order on Thursday, it will be shipped out on Monday, and arrive by Thursday or Friday. That the postal system does not deliver on Sundays or public holidays.

If you need your chocolates the same day: Please visit our chocolate factory at 300 Campbell Ave (open 9 AM – 3 PM daily). For local Toronto same-day requests, email us at hello@chocolatdekat.com and we’ll do our best to make it happen.

We do! Here’s how delivery works:

• Toronto local courier: Free over $100, otherwise $15 flat rate

• Canada-wide shipping: Free over $200. Available through our website (rates vary by destination)

• Same-day delivery: Available on a case-by-case basis if you order early in the day. Email us at hello@chocolatdekat.com and we can let you know if it's possible!

• Uber Eats: Available for select items from our Campbell Ave location. Assorted boxes only -- custom bonbon selection is not possible via Uber. If you want a same-day custom box, see "Same-day delivery" above.

You can also pick up for free at our Campbell Ave location. Please note that we do not ship during the summer months (June - September) when all long distance shipping is turned off.

Yes, we do! We only ship orders out Monday through Wednesday to prevent your package from sitting in the postal system. Once shipped, orders will typically arrive within 4-5 business days.

US customs have become very strict since 2025, so clearing customs can sometimes take an additional 1-2 days. For example, if you place an order on Thursday, it will be shipped out on Monday, and arrive by Thursday or Friday.



Please note that we don’t ship from June through September, as our chocolate is vulnerable to melting in the heat. If you would like to place a special order for summer shipping and are willing to pay for the additional insulated packaging, please contact us directly at hello@chocolatdekat.com.

We typically do not offer shipping from June through September, as chocolate may melt in the heat.

Getting your chocolate to you in the best possible condition is our top priority. If you’re looking to purchase chocolates during the summer months, you’re welcome to shop in person at one of our retail locations.

Alternatively, if you’re interested in placing a special order and paying for insulated packaging, please feel free to contact us directly at hello@chocolatdekat.com.

Sorry about that! All websites can occasionally glitch. Please email a description and/or a screenshot of the issue you’re facing to hello@chocolatdekat.com and we’ll sort it out.

Unfortunately, custom boxes aren’t available through Uber Eats—only our pre-set menu items are listed there.

For a custom box, you can either:

• Visit our chocolate factory at 300 Campbell Ave (open 9 AM – 3 PM daily)

• Order through our website at chocolatdekat.com

You’ll receive an email informing you of your delivery. If your order is arriving via local courier, you'll also receive a text message from them with tracking info. If you checked out via ShopPay and enabled text messages, you'll get notified by text.

Yes we do! Simply enter your business’s mailing address at checkout.

We’re committed to providing you with the best experience, so every purchase is backed by our Safe Delivery Guarantee. If your product arrives damaged, please contact us at hello@chocolatdekat.com and we’ll make it right.

We can't take orders over the phone. The easiest way to order is through our website. You can choose delivery or pickup.

For custom or special orders, just email us at hello@chocolatdekat.com with the details (box size, flavors, delivery address, and preferred date), and we’ll send you a click-and-pay invoice.

You can also visit our chocolate factory at 300 Campbell Ave, Unit 105 (open 9 AM – 3 PM daily) and we’ll build your order on the spot!

Our stores are open every day of the week.

Please find the hours for each location below:

Chocolate factory & retail store (300 Campbell Ave, Unit 105): 9 AM – 3 PM daily

We hope to see you soon!

The St. Clair shop has closed. The good news: we're opening a flagship location at The James in Summerhill this fall! 

Until then, you can find us at our chocolate factory at 300 Campbell Ave, Unit 105 (open 9 AM – 3 PM daily).

Yes, you can! Pickup is free; simply select “Pickup in store” at checkout. All orders will be available for pickup the following business day at our chocolate factory in Toronto, located at 300 Campbell Ave, Unit #105 (open from 9am-3pm every day).

If you absolutely need your order today, either come to our retail shop and place your order in person, or email us at hello@chocolatdekat.com and ask if we can make it available for you early!

Unfortunately, you cannot pick up from any location.

All online order pickups are from our chocolate factory location, at 300 Campbell Ave, Unit #105 in Toronto (open from 9 am-3 pm daily).

If it's more convenient for you to pick up from a different location, your best bet is to go in and place your order in person.

For custom-branded orders, we have aminimum spend of $300. We also have a 120 pc minimum order quantity if you want us to customize the bonbons themselves (i.e. custom bonbon colours, as opposed to custom box sleeves).

We design a printed sleeve that wraps your box, typically featuring your logo, brand colours, and any messaging or occasion copy you'd like. We can also print flavour legends on the outside of the sleeve or include them on a separate insert.

• Standard (semigloss) — full-colour print, our default
• Soft touch (matte) — premium tactile finish
• Gold or silver foil stamping — automatically comes with a soft touch coating underneath
• Jetvarn — a raised spot-gloss effect that can layer over any colour

You may provide the artwork. Or if you give us your logo plus some artistic direction, we'll design the sleeve for you (one-time $65 design fee). If you have an in-house designer, we'll send you our sleeve template and dieline so they can build the artwork to spec.

We always send a print-ready PDF for your approval before anything goes to production.

Yes, at quantities of 120+ pieces, we can customize the bonbons in up to two of your brand colours/flavours. Below that quantity we recommend choosing from our existing classic and seasonal lineup, which gives you a beautifully varied assortment in your branded box.

Standard custom orders: 2 weeks from artwork approval. That's enough time for us to print sleeves, produce the chocolates, and pack everything up.

If you only need a custom sleeve (not custom chocolates inside), we can sometimes turn it around faster. If you're customizing the bonbons themselves, we'll need a little more runway.

During the holidays (Nov-Dec): The holiday season is bananas for us. For larger or more complex holiday orders, please plan for at least 1 month of lead time, locking in volumes and custom artwork a month in advance, with finalized recipient lists 3 weeks before send date.

It's always worth getting in touch to see if we can make it happen for you. We love a good challenge, but if it won't work we'll let ya know.

Sometimes, depends on our production schedule. If you need something soon,reach outand we'll tell you honestly whether we can make it work.

Naturally. Once we've mocked up your sleeve design, we can produce a single sample box with your branded sleeve and a fan-favourite flavour assortment so you can see and taste the finished product before committing to the full run.

Yes, two options:

• Hand-written on our greeting card stock: $5 each (we'll handwrite your message)
• Custom-printed cards: $2–$3 each depending on cardstock finish