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Refund policy

Refund policy

We don't offer refunds, but if your product arrived damaged in any way, we'll gladly send you another box free of charge. 

To start this process, you can contact us at hello@chocolatdekat.com and attach a picture of your damaged product. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Non-returnable items
Unfortunately, we cannot accept returns on perishable goods, sale items or gift cards.

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